Live chat & support globally: market share ranking

Chat widgets, help desks and chatbots.

#	Technology	Global	United Kingdom	Netherlands	Italy	Spain	Japan	Latin America
1	WhatsApp click-to-chat	3.5%	3.4%	7.9%	11%	12%	0.2%	34%
2	Intercom	0.7%	0.4%	0.2%	<0.1%	0.7%	<0.1%	0.2%
3	Zendesk	0.6%	1.3%	1%	1.2%	1.4%	0.2%	0.9%
4	tawk.to	0.4%	1.5%	0.6%	0.8%	0.5%	<0.1%	0.8%
5	LiveChat	0.3%	0.7%	0.2%	0.2%	0.1%	0%	0.1%
6	Crisp	0.2%	0.2%	0.2%	0.2%	0.2%	0%	<0.1%
7	Jivo	0.2%	<0.1%	<0.1%	<0.1%	0.2%	<0.1%	0.4%
8	Gorgias	0.1%	1%	0.3%	0.2%	0.2%	<0.1%	0.1%
9	Freshworks (Freshchat / Freshdesk)	0.1%	0.3%	<0.1%	<0.1%	0.2%	<0.1%	<0.1%
10	Help Scout Beacon	<0.1%	0.2%	<0.1%	<0.1%	<0.1%	<0.1%	<0.1%
11	Drift	<0.1%	<0.1%	0%	0%	0%	0%	<0.1%
12	Tidio	<0.1%	0.5%	0.1%	0.3%	0.1%	<0.1%	0.1%
13	Ada	<0.1%	<0.1%	0%	<0.1%	0%	<0.1%	<0.1%
14	HubSpot Chat	<0.1%	<0.1%	0%	0%	0%	0%	<0.1%
15	Kakao Channel	<0.1%	0%	0%	0%	0%	<0.1%	0%
16	Olark	<0.1%	0.1%	<0.1%	<0.1%	0%	0%	<0.1%
17	Zoho SalesIQ	<0.1%	<0.1%	<0.1%	<0.1%	<0.1%	<0.1%	<0.1%
18	Chatra	<0.1%	<0.1%	<0.1%	<0.1%	<0.1%	0%	<0.1%
19	ChatPlus	<0.1%	0%	0%	0%	0%	0.7%	0%
20	Smartsupp	<0.1%	<0.1%	0.1%	0.5%	0.4%	0%	0.1%
21	Userlike	<0.1%	<0.1%	<0.1%	<0.1%	<0.1%	0%	<0.1%
22	Botpress	<0.1%	0%	0%	<0.1%	<0.1%	0%	<0.1%
23	Voiceflow	<0.1%	<0.1%	0%	<0.1%	<0.1%	0%	<0.1%
24	Trengo	<0.1%	<0.1%	0.7%	0%	<0.1%	0%	0%
25	Kommunicate	<0.1%	0%	<0.1%	<0.1%	0%	0%	0%

By site popularity

Share of measured sites in each Tranco popularity band that use the technology: the top 1,000, 10,000 and 100,000 sites and the whole top million.

#	Technology	Top 1K	Top 10K	Top 100K
1	WhatsApp click-to-chat	1.2%	1.7%	3.5%
2	Intercom	0%	0.6%	0.7%
3	Zendesk	0.5%	0.5%	0.6%
4	LiveChat	0%	0.1%	0.3%
5	tawk.to	0%	0.1%	0.4%
6	Jivo	0%	0.1%	0.2%
7	Drift	0.3%	0.1%	<0.1%
8	Ada	0.2%	0.1%	<0.1%
9	Help Scout Beacon	0.3%	<0.1%	<0.1%
10	Crisp	0%	<0.1%	0.2%
11	Tidio	0%	<0.1%	<0.1%
12	Freshworks (Freshchat / Freshdesk)	0%	<0.1%	0.1%
13	Olark	0%	<0.1%	<0.1%
14	HubSpot Chat	0%	<0.1%	<0.1%
15	Kakao Channel	0%	<0.1%	<0.1%
16	Zoho SalesIQ	0%	<0.1%	<0.1%
17	Chatra	0%	<0.1%	<0.1%
18	ChatPlus	0%	<0.1%	<0.1%
19	Smartsupp	0%	<0.1%	<0.1%
20	Userlike	0.2%	<0.1%	<0.1%
	Sites measured	591	6,700	68,769

Our crawler: 68,769 sites · Global · updated 23 Oct 2026 · Methodology